Privacy Policy
Collection Of Information. In order to utilise some aspects of this website, Garaj may require you to provide a certain amount of information. This includes information required to create an ID (such as your name, email address and mobile number) and preference information (likes/dislikes), as well as information about your business activities (as provided by you). We use this information to provide you with a service or a better online experience. In order to better understand how our customers use this site, we also collect and analyse aggregate information about our site users. This includes, but is not limited, to such things as what time of day they visit the site, what browser they use and what pages they visit. No personal or other information that may be used to identify you is included in this analysis. Garaj logs all activity and maintains audit trails of usage of this site. We use this information in the detection and prevention of fraud and other malicious activities. Garaj will not send a spam or unsolicited email or SMS, nor will Garaj provide your details to a third party, unless you have given us permission to do so.
Use Of Your Information. The personal information collected is used for the purposes for which you have provided it, and might be further used for statutory or other legitimate purposes only. As an example, if you make use of our service contact form on our website, we will use the information you provided in the first place to respond to your service request. We might further use that information to improve the quality of our customer service process.
Lawfulness of the processing is one of the main principles relating to the processing of your personal information we apply the following legal processing grounds:
processing is necessary for the performance of a contract, or in order to take steps prior to entering into a contract;
processing is necessary for the purposes of our legitimate interests for example, to improve the quality of our products and Services;
processing is necessary for compliance with a legal obligation to which we are subject, or that is otherwise lawful under the applicable data protection laws;
with your given consent.
Depending on how you interact with us and the Service, we may use your personal information for the following purposes:
Administering our relationship with you and our business, such as providing and managing your access to and use of our Services. This processing is necessary for the performance of a contract;
Improving our Services and developing new products, such as inviting you to participate in surveys or to personalize your experience with our Services. This processing is necessary for the purposes of our legitimate interests;
Marketing, such as providing you with marketing or advertising communications that we think you may be interested in. This processing is with your given consent or for our legitimate interests; Recruiting, such as assessing job applicants. This processing is in order to take steps prior to entering into a contract or with your given consent;
Providing online communities, such as making chat rooms, forums, message boards, or news groups available to you. This processing is necessary for the performance of a contract or our legitimate interests. Please remember that any information disclosed in these forums is public. We encourage you to exercise caution when disclosing personal information in these forums, as this information is made available to other users. Do not disclose information in these public forums that might be considered confidential or proprietary or that you do not wish to be publicly available or that you are prohibited from disclosing.
Other general business support purposes, including but not limited to procurement, financial and fiscal management, risk and compliance management, and external reporting. This processing is necessary for compliance with a legal obligation to which we are subject, or that is otherwise lawful under the applicable data protection laws or for our legitimate interests.
Keeping Your Information. Your personal information will be processed to the extent necessary for the performance of our obligations, and for the time necessary to achieve the purposes for which the information is collected, in accordance with our data retention policies and the applicable data protection laws. When we no longer need your personal information, we will take all reasonable steps to remove it from our systems and records or take steps to properly anonymize it so that you can no longer be identified from it.
Protection of Your Information. We have put in place an internal framework of policies and minimum standards across our business to keep your data safe. In addition, we limit access to personal information by our employees, business partners, service providers and third-party service providers to a need-to-know basis. More specifically and in accordance with the law, we take appropriate technical and organisational measures (policies and procedures, IT security and others) to ensure the confidentiality and integrity of your personal information and the way it is processed.
Electronic and Telephonic Communications. When you register your interest, download a free report, call us, or complete an online query in any way on this website we will retain this information in order to respond to your query and communicate with you. You can update this information at any time or opt out of receiving any further marketing communications. If you become a customer of Garaj we will need to continue to contact you for development, progress or performance-related matters. You consent to this communication as an active customer of our business.
SMS and Mobile Information. Where you have given us your mobile number and your consent, Garaj may contact you by SMS or text message about your enquiry, your quote, your project, your bookings and your account. We only send SMS to people who have expressly asked us to, either by ticking the SMS consent box on one of our web forms, by asking us to text them during a call or meeting, by agreeing to it in a signed proposal or onboarding document, or by texting us first.
No mobile information will be sold, rented or shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent are never shared with any third party for any purpose. Your mobile number is disclosed only to the messaging service providers that we use strictly to deliver the messages you have asked to receive (for example our SMS gateway provider and our customer relationship management system), and those providers are contractually prohibited from using it for their own marketing.
Message frequency varies and depends on your enquiry or project. Message and data rates may apply. You can opt out at any time by replying STOP to any message from us, after which you will receive one confirmation message and no further texts. Reply HELP to any message, or email hello@garaj.com.au, for assistance. Opting out of SMS does not affect the services we provide to you, and we will continue to contact you by email or phone where needed. Consent to receive SMS is never a condition of purchasing any product or service from us. Full details of our messaging program are set out in our SMS Terms and Conditions.
If you access the Garaj website (as defined under our Terms of Use), you agree to be bound by the conditions contained in this legal message and further agree that the Courts of Victoria, Australia shall have exclusive jurisdiction in respect of any dispute arising from this legal message.
When you visit our website(s) or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on our website(s). You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
When you contact us regarding our Services, your communication with us may be recorded for training and quality purposes. Your communication with us shall be admissible in judicial or administrative proceedings.
Web Browser Cookies. Our website may use cookies to enhance User experience. Your web browser may place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the Website may not function properly.
Complaints about Breach of Privacy. If you have any concerns about the way your personal information is managed and used by us, or are concerned that relevant Privacy Legislation or this Privacy Policy has been breached, please contact Garaj immediately.
Contacting Us. If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Garaj Pty. Ltd.
84 Hotham St. Preston VIC 3072
0452 112 582
hello@garaj.com.au